Take-Two Interactive
Senior ServiceNow Business Process Analyst
Present
Leading process re-engineering initiatives and configuring ServiceNow modules to align with strategic business goals. Conducting gap analysis and managing UAT cycles for enterprise-level software deployments to ensure seamless delivery of ITSM solutions.
GAF
Service Management Analyst
Previous
Facilitated functional specification documentation and managed change requests for enterprise application updates. Supported User Acceptance Testing (UAT) and delivered data-driven insights to optimize business workflows.
Dow
IT Data Analyst
Previous
Focused on data visualization and analytics to support IT strategic decision-making. Developed reporting dashboards and analyzed key performance indicators (KPIs) to drive operational efficiency.
Dow
Associate Information Technology Analyst
Previous
Spearheaded requirement gathering workshops and process mapping sessions. Acted as a primary liaison for cross-functional teams, ensuring IT solutions met rigorous compliance and operational standards.
GAF
IT Business Operations Intern
Previous
Supported the IT leadership team with operational data analysis and reporting. Assisted with strategic planning and tracking resource allocation metrics to improve departmental efficiency.
GAF
IT Operations Intern
Previous
Assisted in legacy system migration projects and provided technical support for enterprise hardware and software. Collaborated with infrastructure teams to ensure smooth system transitions.
IQVIA
HR Operations Intern
Previous
Supported global HR operations, assisting with data management, employee onboarding processes, and operational efficiency projects within the human resources department.
Rutgers University
Human Resource II
Previous
Provided administrative and operational support to the university HR department, handling confidential records and assisting with staff inquiries.
