About Experience Solutions Education Contact Download Resume

Portfolio

Samin Saju

Strategic Leader | Product Manager | ServiceNow Expert

View Experience

Strategic Leader

With over 8 years of experience in IT and Business Analysis, I specialize in translating complex business requirements into successful system solutions. My expertise lies in bridging the gap between technical infrastructure and human capital.

Currently driving process re-engineering at Take-Two Interactive, following impactful tenures at industry leaders like Dow and GAF. I don't just maintain systems; I evolve them.

ServiceNow & ITSM

Configuration, Incident Mgmt, Request Fulfillment

Product Strategy

Gap Analysis, Process Mapping, Requirement Gathering

Data Analytics

KPI Reporting, Visualization, Strategic Insights

Validation & QA

UAT Management, Test Scripting, Compliance

Samin Saju

Technical Arsenal

ServiceNow (ITSM/HRSD) Power BI & DAX Jira & Confluence SQL SAP & Celonis Visio & Miro Tableau KPI Governance Agile/Scrum

Mission Log

Take-Two Interactive

Senior Business Process Analyst
Nov 2022 - Present
  • Own the product backlog and delivery roadmap for enterprise workflow platforms, driving increased adoption through improved intake governance.
  • Led the architecture and security design for a custom multi-org HR Case platform, optimizing workflow automation and reducing manual overhead.
  • Program-led centralized procurement process integrations, enhancing compliance, auditability, and operational efficiency across pilot teams.

GAF Materials Corporation

Service Management Analyst
Sep 2021 - Nov 2022
  • Standardized ITSM operating rhythms and drove self-service portal adoption to lower support demand and improve SLA compliance.
  • Established global performance dashboards and KPI governance standards, streamlining metric reporting and boosting agent productivity.
  • Redesigned business processes through workflow automation and tool integration, optimizing ticket handling and reducing reassignment rates.

Dow Chemical Company

IT Data Analyst
Jun 2021 - Sep 2021
  • Designed end-to-end business workflows and optimized Power BI data models to enable broad self-service analytics capabilities.
  • Led a data quality program and variance analytics reviews, improving materials data accuracy and reducing close-cycle analysis time.
  • Transformed complex raw data into actionable strategic insights for senior leadership decision-making.

Dow Chemical Company

Associate Information Technology Analyst
Jun 2019 - Jun 2021
  • Directed reliability engineering for operational reports, coordinating fixes via change tickets and release planning to reduce recurring incidents.
  • Spearheaded requirement gathering workshops and detailed process mapping sessions to bridge business needs with technical capabilities.
  • Acted as a primary liaison for cross-functional teams, ensuring IT solutions met rigorous compliance and operational standards.

Early Career & Internships

GAF Materials Corporation

IT Business Operations Intern
Jan 2019 - May 2019

GAF Materials Corporation

IT Operations Intern
May 2018 - Aug 2018

IQVIA

HR Operations Intern
Jun 2017 - Oct 2017

Rutgers University

Human Resource II
Sep 2016 - May 2017

Enterprise Solutions

Selected architectural solutions and custom applications built leveraging the ServiceNow App Engine to solve complex enterprise challenges.

HR Case Management

Architected a bespoke HR Service Delivery alternative using App Engine, offering greater flexibility than out-of-box solutions.

  • Multi-label & regional HR function support
  • Custom, flexible ACL security models
  • Cross-departmental workflow automation
Architecture

Music Licensing Engine

Designed an industry-standard tracking system for game & song licenses, managing the lifecycle from request to expiration.

  • Agreement & Payment tracking
  • Automated expiration warnings
  • Licensor contract management
Product Design

Legal Operations Suite

A centralized ecosystem for managing critical legal workflows across gaming titles, marketing, and sweepstakes.

  • New Game Review Management
  • Title & Marketing Asset Approval
  • Giveaway & Sweepstakes Compliance
Workflow Ops

Onboarding Automation

Streamlined the end-to-end employee entry process, reducing friction from the initial manager request to final asset delivery.

  • Manager request portal & tracking
  • Automated provisioning & surveys
  • Cross-team integration (IT, HR, Facilities)
Automation
API Integrations Automations Process Improvements Cross-Functional Partnering

Training & Education

Expected May 2027

Rutgers University

Master of Business Administration

Specializing in Strategic Leadership & Analytics.

2019

Rutgers University

Dual Bachelors

  • B.A. Information Technology & Informatics
  • B.A. Human Resource Management

Contact

Let's Connect

© 2025 Samin Saju. All Systems Nominal.